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The insurance we offer is only valid if your goods are suitable to withstand the normal rigours of transit - which might include shipping by road, rail, air or sea.
Generally, insurers are happy with professional packing by a specialist company or manufacturers' packing on new items.
If you are packing the goods yourself, you should:
- Use a sturdy corrugated cardboard box for large or multiple items.
- Individually wrap items within the box with protective cushioning to absorb any impact during transit.
- Pack the item with foam, polystyrene, newspaper, bubble wrap or other similar protective packaging.
- Ensure that the item is secure and can't move around within the box.
- Overfill the box to account for any shifting or settling during transit if you are using foam or polystyrene peanuts.
- Use a well padded envelope for smaller items.
- Seal the package with parcel tape at least three inches wide. (It's more hardwearing and better than masking tape, sticky tape or string).
- Clearly label the package with the recipient's full address, and include a return address.
- Cover any sharp or protruding edges of irregularly shaped items with padding or corrugated cardboard. Make sure the label is also well-attached to the item.
- Pack rolled goods, such as fabric or wallpaper, in corrugated boxes.
Please note, these tips are general guidelines only and we can't be held responsible if your goods are damaged as a result of unsuitable packaging.